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Cancellation and Refund Policy

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We only begin to process your eVisa application after we have received your full and correct required documents. Time of processing depends on the type of service you choose (normal, emergency or rush). In case of some more specific requirements from the government, we will inform you to fulfill that specific requirement and continue to process your application after your fulfillment. This may result in longer processing time than we expect.

After you have sent us all correct required documents or 4 hours after you have completed ordering our service, whichever comes first, we will not accept any refund or cancellation request.

In case we accept your refund request, we charge 5% of the total fee for the refund cost.

After our eVisa Service Team have got application ID confirmation by the Turkish Government for your order, you could not request for cancellation anymore. Once the eVisa has been sent to your email address, we will be unable to reimburse you the visa fee. Within 3 hours from the time we email you the evisa, you need to confirm if you receive it or not. After that time, it shall be considered that you have received your evisa and the service shall be considered complete. We shall not be responsible for whatever matter arises afterward.

It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. Our eVisa Service Team cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information and any losses incurred. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission.

We strongly recommend that you check your visa information with your passport and personal information prior to departure.

The refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us.

Please note that the refund process may take 15 - 20 days due to banking procedures. If the refund is made to the Credit/Debit Card account or to Bank account, the bank charges would be debited from the refund amount.

REFUNDABLE

- We only begin to process your eVisa application after we have received your full and correct required documents. Time of processing depends on the type of service you choose (normal, emergency or rush). In case of some more specific requirements from the government, we will inform you to fulfill that specific requirement and continue to process your application after your fulfillment. This may result in longer processing time than we expect.

After you have sent us all correct required documents or 4 hours after you have completed ordering our service, whichever comes first, we will not accept any refund or cancellation request.

In case we accept your refund request, we charge 5% of the total fee for the refund cost.

- If your visa was rejected by the Government because of special reasons or any unexpected reasons, our Online Visa Service Team will refund only the service fee (without the Government fee) for you.

CONTACT US

For any assistance, please call 24h professional support center below or send an email to expert@evisatrgov.com

- Hotline:

United States United States: +1 989 875 0622

United Kingdom United Kingdom: +44 161 298 3979

Australia Australia: +61 8 6102 5850

South Africa South Africa: +272 1 813 9179

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